{"id":1328,"date":"2025-08-17T18:27:01","date_gmt":"2025-08-17T12:57:01","guid":{"rendered":"https:\/\/bengaluru.wordcamp.org\/2025\/?post_type=wcb_session&#038;p=1328"},"modified":"2025-08-20T01:31:35","modified_gmt":"2025-08-19T20:01:35","slug":"bridging-the-cx-gap-how-structured-support-can-improve-user-satisfaction","status":"publish","type":"wcb_session","link":"https:\/\/bengaluru.wordcamp.org\/2025\/session\/bridging-the-cx-gap-how-structured-support-can-improve-user-satisfaction\/","title":{"rendered":"Bridging the CX Gap: How Structured Support Can Improve User Satisfaction"},"content":{"rendered":"\n<p>User satisfaction is vital in technical support. I&#8217;ll outline how implementing structured support practices significantly boosts customer satisfaction and reduces escalations. Using my experience managing support at Elementor, I&#8217;ll provide practical tips on creating proactive, structured support systems.<\/p>\n\n\n<div class=\"wp-block-wordcamp-session-speakers\"><span class=\"wp-block-wordcamp-session-speakers__byline\">Presented by<\/span><span class=\"wp-block-wordcamp-session-speakers__name\"><a href=\"https:\/\/bengaluru.wordcamp.org\/2025\/speaker\/rakesh-satapathy\/\">Rakesh Satapathy<\/a><\/span><\/div>","protected":false},"excerpt":{"rendered":"<p>User satisfaction is vital in technical support. I&#8217;ll outline how implementing structured support practices significantly boosts customer satisfaction and reduces escalations. Using my experience managing support at Elementor, I&#8217;ll provide practical tips on creating proactive, structured support systems.<\/p>\n","protected":false},"author":15180839,"featured_media":0,"template":"","meta":{"jetpack_post_was_ever_published":true,"_wcpt_session_time":1756620000,"_wcpt_session_duration":900,"_wcpt_session_type":"session","_wcpt_session_slides":"","_wcpt_session_video":"","_wcpt_speaker_id":[1327],"footnotes":""},"session_track":[26],"session_category":[28],"class_list":["post-1328","wcb_session","type-wcb_session","status-publish","hentry","wcb_track-track2","wcb_session_category-lightning"],"jetpack_sharing_enabled":true,"session_date_time":{"date":"August 31, 2025","time":"11:30 am"},"session_speakers":[{"id":"1327","slug":"rakesh-satapathy","name":"Rakesh Satapathy","link":"https:\/\/bengaluru.wordcamp.org\/2025\/speaker\/rakesh-satapathy\/"}],"session_cats_rendered":"Lightning","_links":{"self":[{"href":"https:\/\/bengaluru.wordcamp.org\/2025\/wp-json\/wp\/v2\/sessions\/1328","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bengaluru.wordcamp.org\/2025\/wp-json\/wp\/v2\/sessions"}],"about":[{"href":"https:\/\/bengaluru.wordcamp.org\/2025\/wp-json\/wp\/v2\/types\/wcb_session"}],"version-history":[{"count":2,"href":"https:\/\/bengaluru.wordcamp.org\/2025\/wp-json\/wp\/v2\/sessions\/1328\/revisions"}],"predecessor-version":[{"id":2311,"href":"https:\/\/bengaluru.wordcamp.org\/2025\/wp-json\/wp\/v2\/sessions\/1328\/revisions\/2311"}],"speakers":[{"embeddable":true,"href":"https:\/\/bengaluru.wordcamp.org\/2025\/wp-json\/wp\/v2\/speakers\/1327"}],"author":[{"embeddable":true,"href":"https:\/\/bengaluru.wordcamp.org\/2025\/wp-json\/wporg\/v1\/users\/rakii143"}],"wp:attachment":[{"href":"https:\/\/bengaluru.wordcamp.org\/2025\/wp-json\/wp\/v2\/media?parent=1328"}],"wp:term":[{"taxonomy":"wcb_track","embeddable":true,"href":"https:\/\/bengaluru.wordcamp.org\/2025\/wp-json\/wp\/v2\/session_track?post=1328"},{"taxonomy":"wcb_session_category","embeddable":true,"href":"https:\/\/bengaluru.wordcamp.org\/2025\/wp-json\/wp\/v2\/session_category?post=1328"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}