Introducing our next Speaker – Rakesh Satapathy
Rakesh Satapathy, a Web Developer, Designer, and Technical Support Specialist passionate about building clean, user-friendly websites and digital solutions. Over the years, he has honed his skills in WordPress, PHP, React, and especially Elementor, bringing together design, functionality, and creativity in each project. At Elementor Pvt. Ltd., he led global technical support teams, improving customer satisfaction and solving challenging issues with clarity and precision.
Beyond coding, he enjoy mentoring teams and sharing what he has learned about web design, troubleshooting, and customer experience management. he’s always exploring new tech, particularly AI, and love discovering ways it can simplify complex tasks. My goal is simple: create digital experiences that people genuinely enjoy using.
Session Name
Bridging the CX Gap: How Structured Support Can Improve User Satisfaction
Session Description
User satisfaction is vital in technical support. I’ll outline how implementing structured support practices significantly boosts customer satisfaction and reduces escalations. Using my experience managing support at Elementor, I’ll provide practical tips on creating proactive, structured support systems.
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